Privacy Policy

Syrakal Tech Solutions ("we," "our," or "us") is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, services, and solutions. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information

Information that identifies you as an individual, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely and not stored on our servers)

2. Non-Personal Information

Information that does not directly identify you, such as:

  • Browser type and version
  • Device information (e.g., operating system, device type)
  • IP address
  • Usage data (e.g., pages visited, time spent on the website)

3. Cookies and Tracking Technologies

We use cookies, beacons, and other tracking technologies to:

  • Enhance user experience
  • Analyze website performance
  • Personalize content and advertisements
  • Track user preferences

You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery: To provide, maintain, and improve our services, including managing your accounts, processing payments, and delivering products.
  2. Customer Support: To address inquiries, provide support, and resolve issues.
  3. Personalization: To customize your experience based on preferences and usage patterns.
  4. Marketing and Communication: To send updates, promotional materials, and notifications. You can opt out of marketing communications at any time.
  5. Compliance: To comply with legal obligations, enforce agreements, and protect our rights and the rights of others.

How We Share Your Information

We do not sell or rent your personal information. However, we may share information in the following scenarios:

  1. Service Providers: With trusted third-party vendors who assist in delivering our services, such as payment processors and hosting providers. These parties are bound by confidentiality agreements.
  2. Legal Requirements: When required by law, subpoena, or other legal processes to disclose your information.
  3. Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.
  4. With Your Consent: If you provide explicit consent to share your information.

How We Protect Your Information

We implement robust security measures to protect your personal information, including:

  1. Data Encryption: Using SSL/TLS protocols to encrypt sensitive data during transmission.
  2. Access Controls: Restricting access to personal information to authorized personnel only.
  3. Regular Audits: Conducting regular security audits and vulnerability assessments.

While we strive to protect your information, no method of transmission or storage is 100% secure. By using our services, you acknowledge and accept this risk.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  1. Access: Request access to the personal data we hold about you.
  2. Correction: Request corrections to inaccuracies in your personal information.
  3. Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
  4. Restriction: Request the restriction of data processing under certain conditions.
  5. Data Portability: Request a copy of your data in a structured, machine-readable format.
  6. Opt-Out: Opt-out of marketing communications or targeted advertising.

To exercise these rights, please contact us at info@syrakal.com.

Retention of Data

We retain your personal information only as long as necessary to:

  1. Fulfill the purposes outlined in this Privacy Policy.
  2. Comply with legal obligations.
  3. Resolve disputes and enforce agreements.

Upon expiry of the retention period, we securely delete or anonymize your information.

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take appropriate steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page regularly to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@syrakal.com
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

Thank you for trusting Syrakal Tech Solutions with your information. Your privacy is our priority.