Refund Policy

At Syrakal Tech Solutions Pvt Ltd, we take immense pride in delivering high-quality projects and exceptional services to our clients. Our goal is to ensure client satisfaction and foster a long-lasting relationship built on trust, professionalism, and mutual respect. However, as a service-oriented company, we have a structured refund policy that aligns with industry standards and ensures fairness for both parties.

This policy applies to all projects and services provided by Syrakal Tech Solutions. By engaging with our services, you acknowledge and agree to the terms outlined in this refund policy.
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General Refund Guidelines

  1. No Refund for Completed ProjectsOnce a project or service has been completed and delivered to the client, no refunds will be issued. We work closely with our clients throughout the project lifecycle, ensuring transparency and collaborative progress. This allows for regular input, adjustments, and approvals at every stage.

    By the time a project is completed, significant resources—including time, effort, and expertise—have been dedicated. Therefore, it is crucial to understand that completed work is non-refundable under any circumstances.

  2. Refunds for Canceled ProjectsRefunds may be considered for canceled projects under specific conditions:
    • Before Work Commencement: If a project is canceled before any work has commenced, a full refund of the initial deposit or payment may be issued, minus any applicable administrative fees.
    • Partial Work Completed: If a project is canceled after partial work has been completed, a refund may be issued based on the percentage of work completed and delivered. Syrakal Tech Solutions retains the right to determine the refundable amount by evaluating the scope of work executed.
  3. Refunds for Prepaid ServicesFor prepaid services such as website maintenance or consulting packages:
    • If the service has not yet been initiated, a refund may be provided.
    • If services have been partially rendered, the refund will be prorated based on the remaining services.

Non-Refundable Services

The following services are explicitly non-refundable:

  1. Custom Development Projects: Custom software, website, or application development projects involve tailored solutions specifically designed to meet individual client requirements. Once delivered, these projects are non-refundable as the final output is a product of unique client collaboration and specifications.
  2. Design Services: Graphic design, UI/UX design, and branding services are non-refundable once the initial concepts or final deliverables have been shared with the client. Revisions and feedback opportunities are provided during the design process to ensure satisfaction.
  3. Game Development: Game development projects, due to their complexity and resource-intensive nature, are non-refundable once milestones are achieved and deliverables are shared with the client.
  4. Server Setup and Management: Services related to server setup, management, and configuration are non-refundable once the setup or requested tasks have been completed.
  5. Consulting Services: Strategic consulting, advisory sessions, and technical guidance are non-refundable once the session or service has been provided.

Requesting a Refund

To request a refund, clients must follow these steps:

  1. Submit a Formal Request: Send an email to our support team at info@syrakal.com with the subject line “Refund Request.” Include detailed information about the project or service, reasons for the refund request, and any relevant documentation.
  2. Review and Evaluation: Once a request is received, our team will review the case within 7-10 business days. This includes evaluating the scope of work completed, agreements, and communications.
  3. Resolution Notification: After thorough evaluation, we will notify the client of the resolution. If a refund is approved, it will be processed within 10 business days.

Exclusions from Refund Eligibility

  1. Change of Mind: Refunds will not be issued if the client changes their mind about continuing the project or using the service after the work has commenced.
  2. Delays Due to Client Inputs: Syrakal Tech Solutions is not responsible for delays caused by the client’s failure to provide required information, feedback, or approvals in a timely manner. Refunds will not be considered in such cases.
  3. Third-Party Service Fees: Any fees paid for third-party services (e.g., domain registration, hosting, or software licenses) are non-refundable. These are governed by the respective third-party’s refund policies.
  4. Unsatisfactory Results Due to Inadequate Client Collaboration: Client satisfaction relies heavily on active collaboration and clear communication. Refunds will not be entertained if dissatisfaction arises from a lack of client engagement, unclear requirements, or failure to utilize provided feedback opportunities.

Dispute Resolution

In the event of a disagreement regarding a refund, we encourage clients to engage in constructive communication with our team. Our objective is to reach a fair and amicable resolution that upholds the interests of both parties.

If a resolution cannot be reached through direct communication, clients may escalate the matter to mediation or arbitration as outlined in the service agreement.

Commitment to Quality

At Syrakal Tech Solutions, we value our clients and strive to exceed expectations through:

  1. Transparent Processes: From project inception to completion, we maintain open communication, ensuring alignment with client goals.
  2. Feedback Opportunities: Clients are encouraged to provide feedback at various stages to refine and perfect the deliverables.
  3. Dedicated Support: Our team is available to address concerns, provide clarifications, and resolve issues promptly.

We are committed to delivering quality outcomes that align with your vision and business objectives. While we aim for 100% satisfaction, our refund policy is designed to ensure fairness and professionalism for all parties involved.

Frequently Asked Questions

Q: What happens if I’m not satisfied with the final deliverable?

A: We encourage clients to provide detailed feedback during the project to ensure deliverables align with expectations. While refunds are not provided for completed projects, we are happy to discuss potential revisions or enhancements to address your concerns.

Q: Can I cancel a project mid-way?

A: Yes, you can cancel a project mid-way. However, the refundable amount (if any) will depend on the percentage of work completed. Contact our support team to initiate the cancellation process.

Q: Are deposits refundable?

A: Deposits are refundable only if the project is canceled before work commencement. Once the work has begun, refunds will be assessed based on the completed scope of work.

Contact Us

For further clarification on our refund policy or to discuss specific concerns, feel free to reach out to us at:

  • Email: info@syrakal.com
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

Your trust is paramount to us, and we are committed to delivering services that meet your expectations while maintaining transparency and fairness. Thank you for choosing Syrakal Tech Solutions Pvt Ltd.